We have a bic focus regarding quality of our products, and therefore we have guarantees on your item for 2 years. If you want to make an complaint on an item, contact us on email@example.com, so we initially take an assessment by e-mail. Please attach some pictures of the error and a few words about what's wrong, and we will help you further.
We ask that the warranty products is beeing washed before they are returned to us. The warranty does not apply normal wear or user errors.
Depending on the error, we either repair the product, or send you a new one. Together we'll find a solution.